Returns/Refunds

Returns/Refunds

Returns and Refunds are accepted if we make a mistake fulfilling your order, your cards (sealed box) are damaged in transit.  We cannot accept returns for opened sealed product. 

We do capture video and images of our shipping process including high resolution photos of the cards, sealed product, shipping process to ensure that if an issue happens - we have confidence in what we send and the condition of our products at shipping time. 

Transparency and Traceability

Our goal is to provide transparency into our products and sold items by capturing images, videos, tracking numbers of the items we package and send for delivery. Please contact us for details on missing orders or damaged goods. 

Please contact us at sales@pokechalet.com to arrange the return of your order.